I want you to have an enjoyable and stress free holiday.
If, whilst on holiday, a significant proportion of your holiday cannot be serviced (for example, an internal flight is cancelled), I will make suitable alternative arrangements at no extra cost to you, for the continuation of your holiday. Where this is not possible, I will provide you with transport back to the place of departure or another place to which we have both agreed.
Mark Bratt Travel Ltd is a Travel Trust Association (TTA) Member; TTA Membership Number Q6577. The TTA is part of the Travel Network Group.
As a TTA member, all customer payments are deposited into a trust account which is supervised by an independent trustee. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection. The travel protection plan covers every service you have booked with Mark Bratt Travel. Furthermore, the TTA will guarantee your money against fraud or dishonesty. If by this means your money is not in the Trust Account under this guarantee, TTA will repay such some to you to a maximum of £11,000 per passenger.
The Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected.
Where you purchase a flight (from the UK to a destination outside of the UK) together with other arrangements (such as hotel or car hire), your holiday will be protected by an ATOL licence. Mark Bratt Travel Ltd uses The Travel Network Group’s unique ATOL Angel solution to act as principal for your holiday. However some packages sold by Mark Bratt Travel Ltd are put together using specialised tour operators. Where this is the case, you will be covered under the tour operators own ATOL. You will always be issued with an ATOL certificate and this will itemise all elements of your trip that are covered by the ATOL licence.