Privacy Policy

Introduction and background

The purpose of this policy is to outline how Mark Bratt Travel has established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these.

This privacy notice aims to remind you of your rights, and outlines how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

  • Depending on why we have collected your information, your information rights could include:

    RightExplanation
    Right to be informedThis encompasses the obligation for us to be transparent in how we collect and use your personal data.
    Right of accessYou have the right to access your personal data and supplementary information.
    Right to rectificationIf the information we hold on you is inaccurate or incomplete, you can request we correct this.
    Right to erasureYou can request we delete or remove personal data where there is no compelling reason us to continue processing.
    Right to restrict processingYou have the right to request we cease processing your data, if:
  • You consider it inaccurate or incomplete.
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim.
  • Right to data portabilityWhere you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
    Right to objectYou have the right to object to our processing under certain circumstances. For example, you can object to:
  • Direct marketing (including profiling); and,
  • Processing for purposes of scientific/historical research and statistics.
  • Rights relating to automated decision making, including profilingWhere we apply automated decision making, we must:
  • Give you information about the processing;
  • Introduce simple ways for you to request human intervention or challenge a decision;
  • Carry out regular checks to make sure that our systems are working as intended

  • Information related to automated decision making is contained later in this notice.

    Information we collect

    Please find below a summary of the information we collect and how we use this to deliver services to you:

    Business functionInformation we collectWhy we collect this
    OperationsWe collect the personal information needed to arrange a booking for the customer, including name, address, date of birth. We may also collect passport details and other preferences where necessary to support the booking.These details are necessary for us to book the requested travel arrangements and process payments. They also allow us to provide a more personal service.
    MarketingWe may use the personal details we collect in order provide targeted marketing campaigns. This will include name, address and other contact details (for example email address and phone number, depending on the campaign).
    These details are necessary in order to carry out the campaign.

    Transfer of data

    We work with a number of service providers in the course of providing services to you. These are outlined below:

  • Outsourced cloud software including Asana, Travefy, Mailchimp, TravelThing and the Google and Microsoft Suites in order to create and manage bookings.
  • Our insurance company in the event of a claim or to allow for cover to be provided.
  • CAA
  • The Travel Network Group, where this is necessary to service your booking
  • Our legal representatives, where a legal matter may arise specific to an individual booking
  • The suppliers of services we facilitate on your behalf, such as airlines, accommodation providers, tour operators, cruise operators and local agents, including aggregators of such services.
  • Business partners, to allow you access to the services we have negotiated on your behalf.
  • Paysafe payment gateway, in order to process you booking.
  • Retention of data

    Mark Bratt Travel retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us – details provided in the ‘Contact Us’ section.

    Securing your information

    Information and data security are important to us. Mark Bratt Travel applies technical and organisational security measures in line with industry good practices.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Contact details

    We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

    If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case please contact us at: Mark Bratt Travel, C/O Invasion Hub, Unit 5 The Foundry, 325 Ordsall Lane, Salford. M5 3LW.

    If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

    Mark Bratt, as data controller, can be contacted as follows: mark@markbratttravel.com or at Mark Bratt Travel, C/O Invasion Hub, Unit 5 The Foundry, 325 Ordsall Lane, Salford. M5 3LW.

    If you are unhappy that we have responded to your query adequately, of if you have a further complaint, the Information Commissioner’s Office can be contacted on:

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF